Terms and Conditions

  • Our company provides advisory information but do not undertake any responsibility whatsoever for any changes of information.
  • All tours after deadline date are non-transferable and non-exchangeable.
  • Any amendment after travel vouchers have been issued will be considered as a cancellation of the existing booking and cancellation charges will be applied accordingly. Please refer to our Cancellation Policies.
  • Email address must be correctly furnished. As a customer, you agree to accept email as a means of communication and delivery of Travel vouchers and confirmation of your booking. In doing so, you agree not to hold Great Ocean Tours liable for any non-receipt of travel voucher or email confirmation.
  • Please be at the tour pick up point 10 minutes before time. No refund or exchange if you are late and miss the tour.
  • Tour will be canceled when Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning is issued. You will be given the option of booking an alternative date or requesting a full refund.